These Terms and Conditions (“Terms”) describe the rights and responsibilities of you and us in relation to your purchase of a vehicle through this website. Please read them carefully as they represent a legally binding agreement between you and us. Any purchase of a vehicle on this website is subject to these Terms. The contract between us is concluded in English.

Ordering your car online

On our website you can search our range of new and used vehicles. Once you have made your choice you can pay for your car in full, or reserve it for up 48 hours by paying a fully refundable deposit on it.

UK customers only

The prices displayed on our site are inclusive of VAT where applicable.

You must be over the age of 18 and a UK resident.

If you decide to proceed with your purchase and you have decided to pay in full, you will be asked to put in your personal and payment card details to complete the process (see the ‘Paying in Full’ section below). Similarly, if you decide to reserve a vehicle by paying a reservation fee, you will be asked to enter your personal and payment card details (see the ‘Paying a Reservation Fee’ section below).

Paying in Full

If you decide to place an order and pay in full, you will be asked to enter your personal details, address and payment card information. When you click on “Submit Payment”, the full purchase price will be debited from your payment card immediately.

After placing an order, you will receive an email from us that acknowledges our receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the vehicle. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms all of the relevant details of your order (the "Order Confirmation"). The contract between you and us will only be formed when we send you the Order Confirmation. We will inform you of the next steps required to proceed to handover after the Order Confirmation, including arrangements regarding any part-exchange vehicle.

If we are unable to accept your order, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a delivery deadline you have specified, or because we suspect the transaction may be fraudulent. If we are unable to accept your order, we will refund your money in full as soon as possible, usually within 5-10 days.

Paying a Reservation Fee

If you choose to reserve a car by paying a reservation fee, you will be asked to enter your personal details, address and payment card information. When you click on “submit payment”, the amount of the reservation fee will be debited from your payment card immediately.

After paying a reservation fee, you will receive an email from us that acknowledges receipt. Please note that this does not mean that your reservation has been accepted. All reservations are subject to acceptance by us, as we need to check that the car has not already been sold or reserved by someone else. We will confirm our acceptance of your reservation by sending you a confirmation email (the "Reservation Confirmation").

Your vehicle will be reserved for 48 hours. We will be in contact with you to discuss the next steps required to complete your purchase.

If you decide not to purchase the vehicle, you can request a refund of the reservation fee at any time by contacting us. Your payment will be refunded in full, usually within 5-10 days.

Changes to your order

If you decide that you would like to make a change to your car after you have placed the order, please let us know as soon as possible by contacting us via email at enquiries@clevedong.co.uk quoting your order number and the amendments required. At our discretion we may present you with a new order proposal accommodating the changes. This proposal will take account of any resulting changes to the price and the collection date. If you choose to accept the new proposal, your previous order will be cancelled. If you do not communicate your acceptance of the new proposal to us within the required timeframe, we will continue to fulfil your original order.

Please note that we cannot agree to all requests for changes to vehicles. We will contact you to discuss possible options in these circumstances, but we will be entitled at our discretion to hold you to your original order.

Your right to cancel

If you have paid for your car in full and you change your mind, you can cancel your order at any time before collection or up to 14 days after collection/delivery in line with the Consumers Contracts Regulations. Please notify us of your decision by contacting us directly via one of the following methods:

- email: enquiries@clevedong.co.uk

- letter addressed to: Clevedon Garages Ltd, Tickenham Rd, Clevedon, BS21 6AB

- vehicle cancellation form found within these T&C’s

Please not the following important information regarding any cancelled order:

- You must return the vehicle to us at your own expense, or alternatively you can opt to pay us to collect the vehicle from you.

- Although you are entitled to test drive the vehicle on delivery, if the vehicle loses any value as a result of handling by you which is not necessary to establish the nature, characteristics and functioning of the vehicle (for example, if you damage it or run up excessive mileage), we will be entitled to deduct the reduction in value from any reimbursement.

- In the event of a cancelled order you may request your part-exchanged vehicle be returned to you or Clevedon Garages can return your vehicle so long as it:

In circumstances where your part-exchanged vehicle cannot be returned, we will repay you the value we assigned to the vehicle as part of your purchase less any payments we have had to make to clear any outstanding finance and costs of delivery associated with your purchase.

We will reimburse all payments due (subject to any relevant deductions as noted above) within 14 days of the vehicle being returned, using the same means of payment as was used for the initial transaction (unless otherwise agreed between us).

If you have paid a reservation fee and you wish to cancel your order, please see the section on “Paying a Reservation Fee” above.

Part Exchange

On our website you may obtain a valuation for your current vehicle by entering the registration number. The values of the vehicle may then be applied towards the deposit for the vehicle you are purchasing. If there is finance outstanding on your vehicle, we will settle this and any remaining value will be put towards your deposit. If the outstanding finance is more than the value of your car, you will need to settle it yourself before handover.

You will need to hand over your part exchange vehicle on delivery or collection of your new car. At the same time you must give us the logbook (V5 registration document), service history, MOT certificate (if applicable), all sets of keys plus anything which may be deemed relevant to operate and maintain the vehicle now and into the future (for example detachable tow bars, locking wheel nuts). When you hand over your vehicle the title will pass to us.

Our representative will inspect the vehicle before handover. If the condition, mileage or other valuation parameter of the vehicle is not as described by you upon valuation, we will have the right to adjust the value of the vehicle. If this results in a deficit of the amount due to us for your new vehicle, you will be required to make up the shortfall before your vehicle is handed over. We will discuss available payment options with you, which may include payment by credit or debit card, bank transfer, or adding the shortfall to your finance. If you wish to cancel your order at this stage you may do so, please refer to the section named Your right to cancel for full cancellation details.

Collection and Delivery

During the online order process, you will be asked to choose how you would like to receive your vehicle. Costs and lead times will displayed for each option. These are estimated lead-in times only and we cannot promise to have the car ready within those timeframes. The actual collection date will be confirmed by email or telephone. Please note that our collection and delivery services are currently unavailable due to Government restrictions. Collection of your vehicle will be scheduled for a date when Government advice has changed and our doors are open again.

Handover

During the handover process one of our representatives will explain the key features of the vehicle with you and give you an opportunity to ask any questions about the vehicle.

Our representative will also inspect you part exchange vehicle (where applicable) to ensure it meets all criteria set out in the section called Part Exchange.

As our duty of care you will be required to provide proof of identity in the form of a valid UK driving license and a valid insurance certificate for the purchased vehicle in the nominated drivers name before handover can be completed.

Our representative will also take you through the process of paying the road fund license for your new vehicle (the full cost of which will be borne by the consumer unless otherwise agreed between us), registering you as the new keeper with the DVLA and transferring the title of your part exchange to us (where applicable).

Payments

Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). Whether you are paying in full or paying a reservation fee, you will need to enter your debit or credit card information. Stripe accepts Visa, Mastercard and American Express. You warrant that you have appropriate authority to use the payment card details which you enter. By entering your debit or credit card information, you agree to use of that information by Stripe for the purpose of paying the amount due and processing your payment.

For purchases where only a reservation has been made the remaining balance is to be settled via bank transfer. Full details of how to do this will be communicated with you via email.

Warranties

Clevedon Garages endeavours to pass on the benefits of any outstanding manufacturer’s warranty onto the customer. Any vehicle within the manufacturer’s warranty period is not affected by change of ownership.

For full details of manufacturer’s warranty refer to the vehicles handbook or contact an authorised repairer.

Where the completed purchase is for a used vehicle, Clevedon Garages will transfer any unexpired portion of the manufacturer’s warranty (where applicable) plus any used car warranty made available by Clevedon Garages Ltd warranty provider (please refer to your used car warranty agreement for full Warranty T&C’s).

Complaints and Dispute Resolution

Customer satisfaction is of paramount importance to Clevedon Garages but if for any reason you would like to make a complaint about any of the products or services received please contact us directly via email at enquiries@clevedong.co.uk and we will endeavor to resolve the issue as quickly as possible.

Alternatively, you can use the EU’s online dispute resolution platform to make a complaint and have it resolved by an independent dispute resolution body. Please click this link for further information:

https://ec.europa.eu/comsumers/odr/main/index.cfm?event=main.home.chooseLanguage

Privacy Policy

For full details of how we process your data please refer to our Privacy Policy here:

https://www.clevedonford.co.uk/site/privacy-policy

Other Legal Terms

We will not be liable to you if any failure or delay in our performance under these Terms is caused by circumstances beyond our reasonable control (such as acts of God, war, terrorism, Government intervention, or industrial action). No other person has the right to enforce these Terms. Nay waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.

These Terms and your use of the Service, including any dispute or claim arising out of or in connection with them, will be governed by English law. We both agree that the court of England and Wales shall have exclusive jurisdiction over any such dispute or claim. However, we acknowledge that in certain cases, if you are a purchasing as a consumer, applicable law may allow you to bring a claim in your own jurisdiction.

Vehicle Cancellation Form

To: enquiries@clevedong.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of the sale of the following goods [*] / for the supply of the following service [*],

Ordered on [*] / received on [*]

Customer Name:

Customer Address:

Signature of customer (only if form is notified on paper),

Date

[*} Delete as appropriate